Guest Relations Manager - VIP Hospitality & Business Development

PT Volcano International Technology is seeking a dynamic and customer-focused Guest Relations Manager to elevate our VIP guest experience and drive business growth in the vibrant hospitality sector of Jakarta Utara. In this pivotal role, you will serve as the face of our company, ensuring our VIP guests receive exceptional service and that our business development initiatives are executed with precision and creativity.

As the Guest Relations Manager, you will be responsible for managing and optimizing the guest experience, from the moment they arrive until they depart. You will work closely with our team to ensure that every interaction is seamless, memorable, and aligned with our company's values. Additionally, you will be a key player in our business development efforts, identifying new opportunities and driving our growth in the competitive Jakarta Utara market.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the VIP guest experience, ensuring high levels of satisfaction and loyalty.
• Coordinate with various departments to ensure seamless service delivery for VIP guests.
• Develop and implement strategies to enhance the VIP guest experience, leveraging data and customer feedback.
• Identify and pursue new business opportunities in the Jakarta Utara hospitality sector.
• Build and maintain strong relationships with key stakeholders, including hotels, restaurants, and other hospitality partners.
• Monitor and analyze guest experience metrics to identify areas for improvement.
• Stay updated on industry trends and best practices in the hospitality sector.
• Represent the company at industry events and conferences to network and build relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, hospitality management, or a similar role.
• Proven track record of successfully managing VIP guest experiences and driving business growth.
• Strong understanding of the Jakarta Utara hospitality market and industry trends.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and manage multiple tasks simultaneously.

🛠️ Keahlian

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