IT Support Specialist - Regal Marie Biscuits

Join Regal Marie Biscuits, a leading name in the consumer goods industry, as an IT Support Specialist in our dynamic Jakarta Utara office. In this pivotal role, you will ensure the seamless operation of our IT infrastructure, providing technical expertise to enhance our operational efficiency. Daily, you'll troubleshoot hardware and software issues, manage user accounts, and maintain our network security. This is your chance to make a real impact in a growing company with a rich history of quality and innovation.

As an IT Support Specialist at Regal Marie Biscuits, you'll be part of a team that drives our digital transformation. You'll work closely with our IT department to implement new technologies and improve our existing systems. This role offers a unique opportunity to grow your career in a supportive and collaborative environment, with access to ongoing training and development programs.

📋 Tanggung Jawab Pekerjaan

• Provide technical support for hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Manage user accounts and access permissions.
• Monitor and maintain network security.
• Assist in the implementation of new IT technologies.
• Provide training and documentation for end-users.
• Ensure the availability and performance of IT systems.
• Work closely with the IT team to improve our IT infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum 3 years of experience in IT support roles.
• Proficiency in using IT support tools such as ServiceNow, Jira, and Confluence.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with consumer goods industry operations is a plus.

🛠️ Keahlian

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